Some hiccups caused by operational problem at Parcel Force and they were unable to deliver on due date. This was quickly picked up by the company and contingency plans put into place to assist Package did arrive in time for the event via Parcel Force with back up product despatched by company by first class mail which arrived one day after event. Communication was good, text, email voicemail to keep us updated The cupcake balloon flew high within the crowds at the London Marathon helping our runners to track us along the route. Would use this company again but try to avoid last minute orders to avoid any third party(Parcel Force) failures