We've had an ongoing complaint with this company for 2 months and they've stopped replying to our emails and phone calls for a month now. They initially agreed to give us the file opening fee back and not our searches money. We received the file opening fee money back, then later they agreed to return searches money when raising a formal complaint but changed their minds on the file opening fee and deducted this from the searches money despite having already sent this money back to us! The complaint surrounds them ordering searches immediately upon receipt of money before you even sign a client care letter. At no point in their correspondence did they state they would do this and even told us they received our money hours before we even sent it to them. They have been ignoring our emails and phone calls for a month now and whilst they may deem to complaint to be closed we certainly do not.