I can confirm that I purchased a snow blower from Snow Joe on May 28, 2019, along with a 3-year extended warranty. I can also truthfully verify that I have never gone out of my way to report a problem with a company, until now, as widely as I can so that others can save themselves from a terrible experience. We received a 4-inch snow on January 7, 2020, that was wet and heavy. Each trip that I took up and down my driveway of about 20 feet resulted in the snow packing up and totally clogging the shoot of the snow blower. With the snow packed underneath, the blower became heavy and difficult to push. Each time I turned and came back, it was totally clogged, so I had to shut it off and clean the snow away. I repeated this over and over. This blower proved to be incapable of doing the job. I reported the problem to Snow Joe on January 15, 2020. I called twice and spoke with a person and her boss, and I wrote four emails. This is what the Owner’s Manual says: "Unfortunately, there are times when a product does not work...We think it’s important that you know what you can expect from us. That’s why we created the Snow Joe® + Sun Joe® promise….Snow Joe® + Sun Joe® warrant new products for two years from the date of purchase….If, in Snow Joe® + Sun Joe®’s sole discretion, the failed Machine cannot be repaired with a part, Snow Joe® will... refund the full purchase price to the owner. I received this email from Snow Joe that same day: “We do apologize about any inconveniences, we thank you for providing us with your invoice. At this time we will honor your refund for your SJ623E. We will provide your information to our accounting department, they will then reach out to you via email, providing you with a shipping label to send the unit back to us. Once we receive the unit, we will go ahead and mail out a refund check for you. The whole process can take anywhere from 8-10 weeks. The next step is just waiting to receive your return label, which can take about 24-72 hours.” (It took another phone call by me a week later). I packed up the snow blower at a UPS store on February 4. It cost me $29.04. As of June 17, 2020, I have not heard from Snow Joe again. I have called and written over a dozen times, and I received automated case numbers, but never a phone call back or certainly no money returned. This is what their emails say: “We are aiming to respond to you within 5 business days or sooner. Please share your order number for faster service. (I always do). Sending multiple emails regarding one inquiry will not result in a quicker reply.” (This apparently occurs often). To summarize, the snow blower from Snow Joe could not clear snow. The “promise” made by the company proved to be a lie. The 3-year extended warranty was another sham. I have spent $210 over a year’s time. I do not have a snow blower or the money that I spent on one. I am not a competitor of Snow Joe. I am just a very unhappy customer who got robbed by this horrible company.