I chose to cancel a booking when it became obvious that it would not be possible to go due to C19. I had paid a reduced initial booking fee and the total fee was taken from my credit card at the due time. I expected this and wrote it off as it was my decision to cancel giving my reasons. Quite a while later and to my great surprise I received a letter telling me I was receiving a refund and when it came it was for the total amount. I am very sorry to see other people have not received the same service. We have booked for several years with Sykes with no problems.