We thought booking with Sykes would mean a high quality, stress-free stay. We couldn’t have been more wrong. It was an absolute nightmare stay from the very start - our ‘luxury character’ cottage SixPenny Cottage in Clapton-on-the-Hill was filthy upon arrival and there was no heating or hot water when the weather outside was a freezing -7degrees. We had young children and had no choice but to leave early. It was simply not fit for purpose and it shouldn’t have been allowed. What’s worse is that Sykes have essentially washed their hands of the situation saying they are just the agent and don’t actually have any control over the standard of accommodation and are not prepared to do anything about it. We paid in advance and it genuinely feels like theft. Absolutely shocking!