Caitlin & Zoe
So, I’m giving Tails.com a 3 star rating for literally one reason - why can you not cancel the biscuit element of your order?!?!?! I have a very very VERY fussy Maltipoo. She lovessss the wet food and I do pad it out with a little of the biscuits which she’ll occasionally humour me by eating. However, 2kg of biscuits a month is wildly over what we will ever need. You can amend your wet food choices but you can’t take the biscuits off for one/two months. I now have bags and bags of the stuff which is annoying and wasteful. I’m contacting the customer team to check if something can be done or I’ll have to cancel my subscription purely for this reason. Otherwise, I think it’s great but if you’re claiming to be “tailored to your pet” then tailor it to MY pet. Please!
2 months ago
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Tails.com has a 4.6 average rating from 1,367 reviews

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