DO NOT BUY FROM THEM. 100% HASSLE. DO NOT USE TECOBUY Like so many other people posting reviews on Tecobuy. I too was taken in by Tecobuy's supposed UK site and their bogus posting of a falsified Trust Pilot score. Having paid for a mobile phone, I received an order confirmation email that said you can track your order with the link. You can't (unless you've already registered for an account). The email stated that the order should be processed in approximately 2-3 days and asked that I allow extra time due to COVID. I didn't hear anything from Tecobuy.co.uk for the next week. It was then that I looked on the reviews and started to have serious doubts about Tecobuy. They are a Hong Kong based company and are not based in the UK. I emailed Tecobuy several times after 2 weeks had passed and no communication received. They didn't reply to any of my emails. I emailed them twice again requesting a refund. Thankfully I received an email via PayPal a couple of days after my 2nd refund request. TECOBUY are an appalling company to deal with. They have misrepresented themselves 1. As a UK based supplier. 2. They have poseted a bogus Trust Pilot score. If you look through the reviews for Tecobuy, I can't believe PayPal are allowing Tecobuy to use their service and I would also expect Trust Pilot to intervene when their reputation is being abused by Tecobuy posting false scores. I really do hope nobody else has to go through what so many other people have gone through because of Tecobuy and Paypal and Trust Pilot's inaction. DO NOT USE TECOBUY