Extremely disappointed, absolutely no customer service from the start . When they came to fit our dream fire told it wouldn't fit , went to choose another & had to wait another few weeks . During this time we had no communication & had to chase up the£300 they owed us & another date to fit new fire . We I wouldn't give them 1 star 0& we visited the store so said live chat . Very unhappy wanted to purchase the mirror , on sale for £240 , told had to check with boss . Never heard from elusive boss . On day arranged for fitting of fire no one turned up . Fitters wife contacted us that evening . Fire fitted following day. Fitter fantastic. No apology or communication from fireplace warehouse . Do not recommend them at all .