The actual companies customer service has been helpful and patient, guided me through the financing process and was communicable.. however, having still not received an item I brought on 15th November 2021, it has been disappointing finding that every time I ring up and being told the item will be delivered to your warehouse ‘tomorrow’, and it being over a month later, that actually, the order I placed was for an item that has not been in stock for over a month. Like I said above, eventually, someone I spoke to finally told me that the item is not in stock and so the answer is that they don’t know when it will be delivered, that was very helpful to know. That being said, if the item was not in stock, i should have been informed that I was preordering an item and not ordering an in stock item. This was a Christmas gift for my partner and so it has been a disappointing outcome.