From the moment we made contact with the mortgage library we knew we were in good hands. Jack gave us a comprehensive assessment of our finances shortly after making contact; rather than just quoting the maximum figures obtainable, gave us more realistic expectations of our upper borrowing limits and what we should hope to achieve. A special mention Aaliyah, who did a fantastic job of keeping us informed and guiding us through the full application process. We were kept up-to-date throughout, and any questions were had were explained to us. She was always on hand. In short, we were very happy with the service we received from the team.