I initially drove out to the warehouse in Canoga Park not knowing it was just a warehouse. They told me I had to place the order online. I didn't understand why they just couldn't sell me some hats. I knew exactly which ones I wanted. They turned me away and I was disappointed. Also, because I was trying to avoid shipping charges. I ended up placing the order online just because they were the cheapest place. I received it within 4 business days. I really like the material. The hats turned out to look pretty good. I am satisfied. I will be a returning customer.