I was recommended this online ticket company by one of my colleague in the year 2016, i purchased my first ticket with this company to go to India in Oct 2016 and since than i was purchasing tickets for my parents and for my family through this company. But what i encountered in the year 2020 with this company when i happened to purchase the tickets for my parents to fly to India in the month of April 2020. I happened to purchase the tickets in the month of February 2020 with my Credit Card. Since the Covid-19 was spreading quickly at a very fast pace all over the world. In India lockdown was announced in the month of April 2020 to May 2020. And no international flights were allowed in India and the need to go to India was not required after the month of April. So we decided to call the customer service at tickets to india asking what will happen to my money i paid. I tried calling first few times and all i could get the answer from them was we are not working at the moment and there is limited people who can answer my query. When i got connected to one of the associate at the customer service and when i have asked about my refund, the person told me we cant refund you the Money instead we will issue vouchers. But the vouchers were not helpful as there was no plans to go to India atleast for 1.5yrs. I requested them i want to have my money refunded in to my credit card. But they kept on insisting for vouchers. The associate at the customer service asked me to send an email at customer service and refund department for the refund. I have sent an email on 14th April 2020 asking them for my refund and also mentioned that if no body gets back to me, i will go for the charge back and dispute the transaction with my card issuer. But none from the both the team happened to reply to my email and also attempted one more time a phone and mentioned them that i have sent an email, Since nobody bothered to reply my email from both the teams. I contacted my bank for the dispute of the transaction and the Money was refunded in to my account in the month of April 2020 after disputing the transaction and i was advised by the bank 45 days are given to tickets to india to prove from their side for the transaction, but the refund team took more than 45 days and re debited my card again in the Month of August nearly after 3 months that is more than 45 days. When i contacted my bank they said i need to speak to the ticket issuer for my refund and when i Happened to contact the customer service is encountered all the bullying tactics by Ranveer, Amit and Austin was so rude when he used to talk. I can say they spoke very rudely each time i called the customer care and all they were insisting to contact refund department, when i happened to send an email to refund department, Avna from refund department replied to my email very rudely, no customer etiquettes, no politnes and no yes i can do attitude. Avna replied to my only 2 emails instead of sending more than few emails. Being a customer from 2016 they treated me very very rudely and told me that there will be deduction of £120 for each passenger £50 handling fees and £70 for the chargeback as it cost them, I was chasing them to get my full money refunded and all they deducted from my money was £240. But it was all vain and i got the balance money refunded. I would request please please keep away from this fraudulent people, they dont care about customers. I have made a firm decision from now on i will never ever return back to tickets to india to buy tickets for my family. We are family of 7 people and i can say this should make difference since i purchased tickets from 2016. Not only that i did recommend the site to my friends and family. But now on i wont do this stupidity, recommending fraudulent sites to anyone.