The chicken products have been generally good. And based on this, they should get a 3-4 star rating. Customer service is however an ineffectual joke. Their standard procedure is to say that they are “sorry that you are not fully satisfied or happy” with whatever is the problem. This is the kind of non apology apology. It is the equivalent of punching somebody in the face and then saying that you are sorry that their face hurts. It is an apology which is no apology and is designed merely to act as a psychological tool. They think they’re speaking to stupid people. They will however, never rectify it or do anything about it because the person that you end up speaking to has absolutely no power to decide anything. Twice I’ve had issues with the delivery; one time it was insufficiently packed with ice so that it was beginning to come to room temperature by the time it had arrived. I called them and told them about this and they just said oh we’re sorry and will take that on advisement of course nothing else after that. The second time I received the package which had a lot of chicken in it and one of the bags of chicken was in fact not properly sealed and so the juices from that chicken ended up on the other bags, and there was a question about its preservation because of this. I called and emailed with pictures and videos and was told it will be escalated to the people who can actually decide anything and they’ll get back to me. Of course they never got back to me. They did nothing about the fact that they sent an unsealed raw chicken package to me. Because they have in essence, absolutely no customer support or service I cannot recommend them and will never be buying anything from them again.