I was contacted back in 30/10/2020 regarding information request in one of their cases. I replied and provided relevant family information. I duly received their information pack. I had no further contact so April 2021 I contacted them and was informed things were on going. Since then there has been no further update or communication despite several emails and phone calls leaving messages for a callback the last of which being January 2024 have all been ignored / unanswered. Some sort of update would be nice even if its the case has been dropped, Due Diligence comes to mind.