UFH are a very impressive company. I was advised to contact them when my underfloor heating stopped working and I could not get it resolved by the helpdesk of the Thermostat and a local electrician. While I had to wait for a short period to get an appointment, I was very confident that it would be fixed from both my conversation with Vicky and the information sent from UFH. The engineer was very friendly and came with some advanced equipment to analysis my heat mats. He was very profession and I was provided with a fault report. The issue was a “stuck open” thermostat. He recommended a new thermostat (the system is 9 years old) which had the added bonus of the advances in these thermostats in the last nine years.The engineer gave me a full guide to the new thermostat and gave me good information about underfloor heating that should help me if I get a future problem