I made an appt with a therapist - I was waiting at home for them to arrive - and they did not turn up. I then checked my phone and it was marked as cancelled. Upon checking with support team - they told me I am being charged for the session because i failed to turn up to my appointment however I was waiting at home for them to come to me so this is not correct. Supposedly the therapist went to the wrong address and after 2 weeks filing a complaint to the support team i am still waiting for a response. this is absolutely ridiculous operational support team.