This review is a warning to any future passengers with Variety Cruises.
I was a passenger on the Variety Cruise boat Panorama II to French Polynesia that
began in
Tahiti on November 3, 2023. This was a much anticipated trip for me. It was to be my first cruise
ever. I have been saving for a long time to afford the costs and flights over.
This cruise was expected to end in Tahiti on November 13th, 2023. We embarked as promised but we spent only one night on the boat. On the morning of Nov. 4rth, we woke to find there was no electricity. That meant, among other things, that there were no lights, no
use of toilets and no water. The generator was not working so there was no emergency lighting.
We were informed that to repair the electricity, a mechanical part would be needed. Since we were in the middle of the South Pacific, a parts delivery was many days away.
After an hour of this confusion, we were informed that the cruise was canceled. We were told to
pack up and disembark immediately.
Unfortunately, there were many other safety violations that I learned about later. Several other
passengers
are experienced sailors so please see other reviews.
We were brought back to Tahiti and were told that Variety Cruises would pay for a full refund
and would also pay for 2 nights in a hotel while we got our bearings. We were then told that Variety would only pay for one hotel night.
This was a very chaotic situation. We had to find our own accommodations on very short notice
in a very expensive country during a very busy season. I did not anticipate being financially on the hook for the 9 days that
followed. This meant I paid out of pocket for hotels, meals and all costs that were included in the
cruise cost. I chose to stay in the islands because changing my flights would have been so pricey
and difficult. Plus, I needed to scramble and make some type of plan rather than stay on the phone
with the airlines.
Neither I or any of the other
passengers received direct communication from Variety and
they have certainly not put their promises to refund us in writing. All of us passengers are still waiting for any kind of communication from Variety. We also await financial reparation. There are many concerns with this company. This review is provided to the best of my knowledge and recollection.
5 months ago
Variety Cruises has a
4.6
average rating
from
248
reviews
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