I bought a Lunarun treadmill on 28th December 2016 and it was fine until December 13th 2017 when the running surface started to split. I contacted Viavito and was told a replacement machine would be with me before Xmas. It didn't come until 4th Jan which I didn't mind as it was Xmas etc. The replacement machine arrived with broken cup holders and, after setting it up the safety key wouldn't work and the machine wouldn't cut out when it was released. It would only register speed and distance in Kph not Mph. I contacted Rob at Viavito who said that it was just a consol problem and sent a new one out, this consol did the same thing. Once again I contacted Rob at Viavito who assured me that a new treadmill would be sent out to me. Couldn't get a response from them all of February and finally on March 15th Rob contacted me to say it would be the following week as they had new stock in. that was the last I heard from them, couldn't get in touch, emails ignored so I'm stuck with a dodgy treadmill as I just gave up then. I wouldn't recommend this company atall, everything about my experience with them was awful from delivery to communication to their equipment.