If you have insurance for your pet and considering changing or thinking of getting insurance, please I beg you do not give "Waggel" the time of day! Absolute waste of time and 2 unsuccessful claims...pointless, faddy company, scrutinises everything on a any previous insurance, classes things such as a snotty nose, sickness, tummy upset, which can arise for many different reasons not relating to each other etc as a pre existing condition. For us one snotty nose was a grass seed and the second was cancer, two very different cases. Appalling service.I will be cancelling both of my pets insurance as totally pointless and over 4k down.