I ordered a walking stick for my father. When it arrived, it was faulty so I called NRS to arrange a return and refund. The staff were always polite and helpful but after I sent it back, I heard nothing. I was told twice that the refund would be within the next 5 working days. It didn’t happen and after 6 weeks of waiting, I asked for an email putting in writing that I’d actually get my money back. I phoned again today to be told they had no record of it being returned and it took several minutes of me insisting that it had been returned before the person ‘found it’ on their system. Will I ever get that refund? I doubt it! Meanwhile, vulnerable people are waiting for disability equipment that they might not ever get refunded should it be faulty. Personally, I’d avaoid this company.