The information in the class, the quizzes and the test are clear, concise and on point. The questions on the test are fair, and the answers can be found in the materials. Rodney and his team see that your results make their way to the court and DMV, and follow up with you quickly. The information you receive from the school is easy to understand, with one exception. It was not clear to me whether I should pay my fine to the court before taking the class. In my opinion that should have been made clear to me in no uncertain terms before I started the class. Reviews I had read before taking the class all suggested that Rodney and his team were happy to help with any questions, so my expectations of customer service when making the call were very high. Having taken the class, and having passed the test successfully I was more than happy to pay my fee to the school and leave a glowing review. Unfortunately my experience on the phone destroyed any good feelings I had with the school. The woman I talked to on the phone was rude, condescending, and unsympathetic. She made it clear to me she had no time for my question and was quick to point out a mistake that I had made, and made it clear that she had no interest or responsibility to help me resolve the issue. When I made it clear I was calling for help, she was quick to indicate she had no responsibility or intention to do so, and when I made it clear that I could no longer recommend her service to anyone else, she told me she didn't care and hung up. The appalling customer service I received on the phone took me from a very satisfied customer to one who is furious at being so mistreated. A person with such a toxic nature should not be allowed to interact with customers in any capacity. While my problem has been resolved I cannot forgive having to deal with someone so poorly matched for customer service.