It was good and easy to fill out the forms. Instructions and clarifications were very useful! Customer service was deficient. I saw a little mistake and I can't change it myself. I understand the policy they have to make sure it doesn't change my eligibility. That is the good part. But I had to email 4 times back because the changes were not done properly or there were missing parts of my requested correction. At one point I was sent the forms from another person! That was frustrating... The answers came back in a reasonable time but when it needed to be repeated 4 times... it was a waste of time.