As always, shipping was prompt, and the prices were great. However, I was disappointed by how the shipping cost increase was handled after I had already placed my order. The website initially charged me a set shipping fee, but the next day, I was informed that the amount I had paid was incorrect and that I needed to cover the difference. While I completely understand that businesses need to account for accurate shipping costs, I would have appreciated a more apologetic and customer-friendly approach in addressing the discrepancy. The communication I received felt transactional rather than reassuring, which left a sour taste in the overall experience. A little more acknowledgment of the unexpected change and its impact on the customer would have gone a long way. I hope Discount Equestrian considers refining how they handle such situations in the future, as their pricing and efficiency are otherwise great. See below this first contact about the increase in cost for shipping: Your order has been weighed and measured and is ready to dispatch. The dimensions are 59X40X13 cm and weight is 3.36 kg. The cost to send via UPS is £50.13 and the cost to send via Royal Mail postal service is £32.00 You have paid £20.00. Please can you advise if you would still like the order and which shipping method you would prefer. I will then send you a link to pay the difference. Once the invoice is paid we will dispatch. Should you wish to cancel your order please let us know and we will arrange that for you. Kind regards Barbara