We had lots of problemson our trip to costa rica, starting with missing our connection because only 1 hour was allowed for transfer through US Airport. We had one of our trips cancelled either Exoticca suddenly saying it was optional despite us providing their itinerary which showed it was inclusive. However the worst part of our trip was when they cancelled my reservation for my homeward flight. The rest of my party had to fly home without me and I was left stranded in Montreal airport by myself with no flight home. Exoticca Customer service is non existent and I had to pay for my own flight home. We are still trying to get them to compensate us for all the stress and extra travel time. As well as phone bills and the cancelled trip. Don't touch them with a barge pole!