If you want a holiday company that is not responsive, doesn't communicate even when they change your flights then Exoticca is for you. If not then be warned you are paying a lot for a trip of a lifetime and putting it in the hands of an unscrupulous business who will not consider you at all. My flights were changed without my knowledge, I now have an unnecessary 7 hour layover in a country I would rather not set foot in. I would never have booked a trip with the flights I now have. Can I complain?, no apparently you can only complain after your trip. I have called them and been given completely different responses from different people. My case is being reviewed and this could take as long as they like and may not be reviewed before I travel in 27 days.