Please do not use Exoticca travel agency. They hide behind their small print, and their advertising is misleading and they purposefully withhold essential information about transit flights until they have secured your booking and payment has been made. Once you have paid you are then informed about your transit flights, of which they take zero responsibility regarding changing or cancelling flights or COVID vaccination status or visas. We ended up in a situation where we had to purchase return flights via Mexico as we were unable to fly via USA, a high expense and inconvenience. I missed a day's work and my son missed crucial exams at school. We were on time and ready to check in. We met another passenger, in the same situation due to lack of information being provided upfront when booking regarding transit flights. He also has to purchase another flight to return to the UK. The United Airlines check-in desk at San Jose said this always happens with Exoticca! No other agency! They said to write a formal company to Exoticca and demand they pay for the new flights. Exoticca take no responsibility for anything. My son was sick for three days and as a single parent, neither of us could attend these prepaid trips. They were unwilling to refund these trips and just refer to insurance. The Exoticca agency outsource all the trips, which can be purchased at a much more competitive rate in the country, and they are unwilling to help or provide any flexibility to their terms and conditions. Behind the flashy website, is a company that is misleading and certainly lacks customer support, most importantly, they do not take any responsibility for their incompetence. Do not use this agency!