DON'T BE FOOLEDDO NOT USE THIS COMPANY!!! - CLASSIC SWITCH AND BAIT. So I have not even left for my trip, yet, but already I am regretting choosing this company! They have a fantastic sales team, that were really informative and even took some money off due to incorrectly advertising the holiday, for longer than it actually was. With my 3 friends, present, we chose the luxury, level (5 star) and chose the hotel and boat (both with twin rooms) and direct flights. I had to chase the confirmation, which was sent around 3 weeks before the holiday. Only to find that a different hotel with the same star rating, but according to a hotel booking site, half the price and by a motorway, was given, and instead of a 5 star, we got a 4 star boat. When I questioned it, the only effort this company made was, allegedly, listening to my phone calls, where they have claimed, I did not discuss a hotel, or boat or star rating. I challenge anyone to book a holiday without discussing any of these!!! On top of that they have then refused to let me listen to these calls, until I complete an email requesting this, and then this will take at least a month to come back, by which time, I will have been on the holiday. They have suggested that if I want my money back I will only get 25% due to the time before leaving. They have also stated that in their terms and conditions they can change the accommodation for any reason. It is clear that we were enticed to purchase the holiday from them with the accommodation we wanted, There was no intention of giving us this, and instead, cheaper accommodation. On top of this, tonight, I have now been told that I booked double rooms, instead of twins, which were requested during our calls in April this year. The customer service agent , insinuating that this is my fault. Not the agent who we booked our holiday with, over the phone. What was supposed to be an exciting time for us, has turned into disappointment with the last week being really stressful.....and we have not even got there yet!?!. We are dreading what is in store in Egypt!!! I will of course update how this goes but in the meantime, if you were tempted to take the company up on its buy one get one free offer on their holidays, and you don't mind getting what you did not want, then go ahead. Otherwise, steer clear. DO NOT BOOK WITH THIS COMPANY!!! They are not interested in resolving our concerns, just absolving themselves!! Update 09/09/23 - so I had an email from Exoticca on the 2nd september, confirming that i do have a request for twin rooms but cant guarantee.....they have assured me that someone is looking into the 'category' issue, and will get back to me. No surprise, then, that there has been nothing since. The email was very polite but did not mention my concerns around the location and price online, of the hotel or going from a 5 star to 4 star boat. Oh well 5 days to go until the holiday. It read as follows: email from Exoticca Hi, I hope this email finds you well. We strive hard to deliver a smooth and satisfying experience for our customers and feel greatly disappointed when this isn’t the case. Regarding the call recordings, I can see that there is a process by our agents working on the case, from 50 minutes ago. Once we have the update, we will send you an email. Also, I can see that the agent informed our team at the destination that you are requesting a twin room, on 30/04/2023. Please keep in mind that this is a high season and that we can not guarantee that the hotel will have available twin beds, however, our team at the destination is doing their best to meet your needs. As it is mentioned in the trip summary, all the hotels that are listed in the Trip summary are in the same category (or better) and all the hotels can be booked until and unless they are in the agreement list. We sincerely apologize for the inconvenience caused and appreciate you reaching out to us regarding this issue. If you have any more questions please don't hesitate to contact us. We will be happy to help you. Once again, we apologize for any inconvenience caused, and we appreciate your understanding and cooperation. Kind regards, ********* (name of agent) Customer Service Agent Exoticca claim to answer questions, but they don'. Just terrible excuses 11/10/23 - Exoticca did not except any responsibility for fraudulent sales tactics and giving us a hotel next to the airport instead of in Cairo itself, and a boat that was 4 star instead of 5. We discovered other holiday makers on our boat they did the same thing to. One couple summed it up :BAIT and SWITCH. Exoticca have made no attempt to send me the recordings of my call before my holiday and no compensation for giving us cheaper accommodation and lying to us. I SAY AGAIN....DO NOT USE THIS COMPANY!!