The delivery did not arrive, waited in all day. They did not e_mail or contact me at all to say it wasn’t going to be delivered. Tried telephoning them for 45 minutes on 2 separate days, I e -mailed customer services who offered no apologies just said they were having delays and would ring us to arrange delivery when item ready. Furter e-mails to the sales department twice to cancel the order. NO REPLY to either e_mail. No communication from them, then at 8-15 this morning the order arrived. Luckily I was here as they did not advise delivery would be today. The delivery driver would not put the order on our hard standing but insisted on putting it on the public pavement or he said he would take it back. This is most inconvenient as we are away now so the gravel will have to be left on the pavement for 5 days. The Cotswold gravel I ordered is advertised as 20 cm it’s more like 10-20 mix. Would not use them again their customer service is dreadful.