I placed 2 orders on December 10th for Christmas gifts and neither package has been received yet! The packages have been detained at customs since 12/17 and I have emailed Holzkern twice now and their response is that they are not responsible for what happens after they ship the package! Clearly they did not ship the items properly because otherwise customs would not be holding the items. In any case they have done absolutely nothing to resolve the issue and it is now January 3rd! I will have to file a claim with way PayPal to receive a refund. I am completely dissatisfied with this company at this point!