I gave this a 5 star review because it's a 5 star on abuse towards a paying customer, 5 stars in negligence, 5 stars in zero accountability and 5 stars in lack of transparency. I ordered a double basin farm house sink on homedepot.ca and it was supposed to arrive over a month ago. It broke and I didn't get a call from them to say what had happened. After I called 5 times an associate at the store where I was supposed to pick it up( Home Depot Ancaster) read me the notes in the file. Someone from HD had written that UPS had to pay for the sink and order a new one, which no one did. I went on to order it and when then head office reordered one as well, and then I got an email saying one of the orders had been cancelled. My 2nd sink was supposed to arrive on Jan 7th, nothing happened. The tracking said that it had left Brantford on the 5th of January. After many phone calls an associate at Home Depot Ancaster named Donna, was finally able to track it down and clarify for me. The sink ended up in another store and they refused to return it to me! Best part is the Home Depot.ca , again neglected to notify me or reimburse me. It seems like they ordered another one. I don't have any information as to when my sink will be arriving. I cannot put counters in my kitchen nor backsplash- which is the least important thing in a kitchen. This is appallling behaviour on the part of a retailer. It's sneaky to not inform the paying customer what is happening. My friend had a similar experience at Lowe's. She bought a barbecue and it got delivered to the wrong store. A manager drove out there retrieved the barbecue and it was sold to them half price for the inconvenience and the got gift cards to the store and the garden centre. Now that's service! Next time go to Lowe's! Cindy