Hands down the most non existent service possible. It may have solely to do with on line ordering. DO NOT USE HOME DEPOTS ON LINE SETVICE. Their computer program is not capable of handling an order that includes more than purchase and mail delivery. If u purchase an appliance, pay for install and takeaway of the old machine it simply won't happen with anything under 10 hours or more of your time attempting to get someone somewhere to complete the order. Service is in eastern Canada. Time zone service is Eastern Canada. As you move west you lose daytime hours to wait on line in the somewhat fruitless hope that your appliance will indeed b delivered, installed and old appliances removed. If u live in a condo b prepared for appliances and boxes to be cluttering your livjngvsrea while you wait weeks for install followed by takeaway service.