I bought a Rheem 60gal gas water-heater from home-depot web and spend $800.00 to have it installed on June 22, 2022. The water-heater not working properly, it stop every 20 seconds. I called home-depot immediately, they noted down everything and said will call me back. I did not get any answer until the next day, I called them again after 4 hours hanging, waiting and transfering from one person to another they gave me 2 options
1, Return the product to home-depot store and order anther one.
2, Find someone to repair it myself.
I asked them if I return the water-heater and buy a new one I have to spend another $800.00 to install it, who will pay it? The supervisor said will answer me next day. Then, they send a email told me they can not assist me for this matter. They give me a phone number of Rheem, ask me to contact with them.
I called Rheem, a lady named Cristina talked to me rude and impatiently, I want to talk to her supervisor, she said she is the supervisor. The problem did not resolved but caused me very angry.
So, DO NOT BUY RHEEM WATER-HEATER FROM HOME-DEPOT!
1 year ago
The Home Depot has a
1.6
average rating
from
200
reviews
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