My complaint is regarding the service, OR LACK OF SERVICE, provided by kitchen designers at the NORTH London store in London. I had an appointment May 4, 2022 to get quotes to design cabinets with Silestone Calacutta gold. I wanted estimates with Different colours of Maple Shaker cabinets. The designer said she would work on it and email me quotes. After a couple of weeks, I returned asking for quotes. She was frazzled and said she was really BUSY and didn't have time. I had her pull my file and make a change to one dimension. She assured me that she would work on it. A couple more weeks pass, I asked for another appointment so they had to make the time for this project. The designer present said that I should wait for my designer to return.. She assured me that she would discuss with her and if she didn't have time, she would work on it and get back to me. FAST FORWARD, to NOW. NO CONTACT. I complained , I wanted the same counter I ordered from Home Depot so wanted them to quote this project. I had one other quote from independent contractor. They have a 10-14 week wait. Home Depot was "SUPPOSED TO BE " quicker ! When I called the store to complain and get a quote JUST for. the countertop since I loved Stoneworx,their subcontractor, the designer was QUITE RUDE to me. HE SAID THEY WERE MONTHS BEHIND WORKING ON OTHER PROJECTS. I said, well I had a consult almost 2 months ago with all kinds of assurances and NO followup. IF YOU DON'T WANT MY BUSINESS, SAY IT SO I CAN MOVE FORWARD!!!!!! I think it is important that SUBCONTRACTORS, are aware that they are turning away potential business. Home Depot ITSELF, offers great warranties and is big box so a customer can be assured accountability. UNFORTUNATELY, your experience and ability to get service is solely dependant on the staff. I tried to call HEAD OFFICE to have them quote me. They just forwarded me to the same staff!!! NO ACCOUNTABILITY , So WHY would they CHANGE. Buyer Beware, Gina I