My husband and I built a deck at our trailer this summer. We have some left over wood that we tried to return to Peterborough. It's only a couple hundred bucks. We could not find our receipt. Our return was denied at the store. Apparently you have to get a Return authorization report (RAR) if this happens. Customer service told me I would get this form in a couple of days. After a week I called back, and another Customer service lady told me to get it myself online. I did get the form (it was not a couple of days) and sent it back to customer service. Customer service sends it somewhere for approval, and the approval gets sent back to customer service who eventually sends it to you. Today I'm now at the beginning of week 5. I got a return "approval" on October first. The message said "inform the customer they have the ability to make this return within 72 hours from today through to Sept 25th." WHAT? So, I can return it within a time window (horribly inconvenient) but the joke is I didn't get the approval until 6 days after my return window is closed. It has now got sent back for approval again! I have all of this documented in emails. It’s ridiculous.