The potatoes I bought are fine. However, I think that you should consider changing your courier.
APC advised that they would be delivering the day after my order, and gave a 2 hour time slot in the late afternoon. They hadn't arrived by its expiry, so I checked the APC website for tracking. It showed that the driver was still on the first of 33 orders he had for that day. This didn't make sense, so I called the APC depot. I was told that the driver's tracking device wasn't working. When I asked when I could expect to receive my goods, I was told that he might have run out of time, and now be on his way back to the depot. I then had to ask when I would get the goods. It was like pulling teeth to get any info. Nothing was volunteered. I was finally told that the goods would be put on the next day's run.
So I had to wait in the next day for the goods, which finally arrived around midday. This is my first experience of an APC delivery. Very poor. I've had many, many goods delivered by DPD over the past few years. Their depot is in Carlisle, much further away than APC's in Dumfries, and they have never failed to deliver on the notified day and time slot (which is 1 hour, not 2 like that of APC).
Most people are reasonable if they are kept informed about progress. I had to do all the enquiring about where my package was. I cannot believe that the APC depot did not keep in contact with their driver. He surely had a mobile phone? Why did they not at least send me an email to let me know it would be the next day, instead of leaving me hanging about?
Your goods are great - but until/unless you can choose a courier that meets its commitments, I would think twice about ordering from you again.
Bob Bower
2 years ago
Jamieson Brothers has a
4.8
average rating
from
3,996
reviews
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