Long wait time for despatch, understanding covid restrictions, shipping time on the website still advised 48 hour despatch time. This was only updated when I suggested they should do so. Helmet was despatched into the postal system in it's normal shelf box, with a label stuck on it. There was no padding of any sort within the helmet box, just a plastic sleeve over the helmet it's self. Considering this has gone through the postal network that relies on machinery to tip and sort goods, I'm concerned about the integrity of the received helmet. Customer service via email was responded to with 24 hours. Would I ever buy from this company again? Honestly, No. I'd prefer to spend more money elsewhere.