I didnt buy new from you but purchased one of the automatic fold and unfold. Probablly in transit the worm drive which lifts and lowers the scooter broke (apparentlyit is made of plastic, of all materials for something that has to do such a tough job. It is out for repair but,I understand the engineer who has undertaken to mend it has been, three times, sent the wrong part. The scooter has been off road now for over two months, I do believe, if only to protect your name, you should be more proactive and 'accurate', in the unfortunate but does happen when a Livewell scooter breaks down