So good to see a company doing so well, in these difficult times, so well infact that they have no need to try and retain their loyal customers. I have bought 30+ beer and wine kits from Love Brewing over the past 3 or more years. My last order was for two premium wine kits, a cider and a beer kit. Order arrived in 2 parts, first was the wine expert eclipse kit. It looked like it had been lying arround and occasionally kicked about the depot over the past year. A half hearted attempt had been made to try and tape the box together. Best before date was only a few months off. The second parcel delivered by DPD had been dropped, the cider kit was intact but the second wine kit and the Russian imperial stout (most expensive beer kit available) were a mess. I contacted love brewing and asked them to take everything back and replace them with the same kits in an acceptable condition. The best they were willing to offer was £10 off my next order. I explained that there would not be a next order if that was their best solution. Long story short I have returned the items for a refund and purchased what I needed from a compeditor. I have no intention of using love brewing again.