I placed an order for collection, but upon arriving at the industrial estate (around 4.45pm) the unit was incredibly difficult to find. There were no instructions on the order email, nor a phone number to call for assistance. I later found some helpful instructions on the website, but by then the opening hours had passed. The advice from the reply to my customer service email - which expressed my disappointment - was to come back the next open day, and contained the instructions for finding them. I did not want to drive 45 minutes there - and the same back again - nor pay the high price for postage. So I requested a refund. Cue two weeks-plus of radio silence despite repeated emails. Extremely disappointed - I have neither the goods nor the money I paid for them. I won't be ordering from them again.