From the sample requests, to online viewing, to arrival of sofa, footstool and chair have all been a positive experience. The Old Boot sales team were very patient (I couldnt decide on a colour at first!) and informative with the type of cushion filling that would suit me. I have felt informed all the way through the process and email contact has been excellent. Delivery was excellent and the two guys delivering added the legs and feet and placed the sofa where I wanted it. Finally the sofa, footstool and chair are magnificent! The quality is outstanding and the comfort level perfect.