Set up was straightforward although not clear why the need to instal to PC/MAC when the mobile App is the more useful platform to use. Generally, the location of the cat is fairly reliable although sometimes location points can be a bit rogue and off the patch. That said over the course of a number of hours you get a good picture of broadly where the cat is. The fluorescent bands we bought both came off in a matter of days so these need rethinking. We’ve bought an entire roll on Amazon for considerably less money! Also had to re glue the inner rubber reduction band as the adhesive didn’t last long. Sometimes the app logs out for no reason and it won’t log on again until you get back to near the station. A good addition would be a beeper. This would help locating a lost collar which we had to do. The location wasn’t quite where the App said it was. A beep would have saved us a couple of hours! Sorry lots of gripes. But customer service is excellent. Email only but all queries and questions have been answered promptly and professionally and personally written - no cut and paste, all friendly and supportive. There is no phone or live chat so don’t know why that is an option below?