It was an in person purchase, the first time i have ever been to the London Store. I got in a rush probably 15 min before closure and the two guys working that day were absolute sweethearts and very helpful. I love the fact they also wear something a bit more revealing instead of normal clothes, helps a lot with fitting in the vibe of the store. Might be useful to give them a lanyard or a pin that states they work there, to make it easier to recognise the staff. Also, more of a request, please bring more Bad Dragon toy models. Ordering from the main website is way too expensive for Europe.