We've been using salesfire for some time now and I personally deal with the account. Long story short..... I love salesfire, what they offer and how easy it is to use! I've had a few different account managers in our time with salesfire and dealt with various different staff members for different reasons. From my experience almost everybody you deal with at salesfire is extremely knowledgeable, very friendly, very happy to help and all in all a delight to deal with and if they're not they don't seem to stay around for long. My current account manager, Katie, has been amazing, constantly in contact with new ideas, designs, keeping me in the loop with what's new at salesfire, how it could benefit us and then looping charlie in for me to chat with to discuss trialling new products and discussing ways to make them bring the correct ROI. There is also never any real hard selling, you get the information you need on new products, trial them and if they're not for you then you just leave it at that. It's very refreshing to deal with a company that isn't solely focussed on selling you products that aren't right for your business like many companies do! The best features I find are the digital assistant and the new email automations as these hit almost every point of contact that you need with your customers through altering triggers. The email automations is still a relatively new feature to us (only using for just over a month now) however this has seen a huge increase compared to the email automations we were previously using via mailchimp making the switch 100% worthwhile! Also after attending the recent salesfire summit I had the chance to meet the CEO and many other members of staff who were all just as lovely, super friendly and nothing you ever ask is too much. Personally, signing up is one of the best business decisions i've made!