We used the branded company for our exhibition and were expecting them to deliver 3000 branded tote bags to the NEC. Firstly they attempted delivery on the wrong date which meant that the bags were sent back to the supplier, missing the first day of our event. They then "attempted redelivery" but myself and the venue had no contact from them. The bags showed up a month after our event to our offices. We had delayed updates on what was going on and no compensation. The bags are now worthless and there were a lot of unhappy delegates onsite. I would avoid working with them in the future and I really need to trust a supplier to avoid being in this situation again. I can see people leaving reviews with similar issues and wish I'd checked here first.