I am a solo owner of a small business as like most already hit financially by the pandemic. I paid £5000 August 12th, 21 for a fully automated website and video conferencing. Within in a few days of paying the red flags started to show. I found out quite a lot of mistruths including when I signed up, I chose the web founders as they listed big name clients on their website (since been talen down as I challenged them on it!!) With the lies, their lack of response to emails, and not even able to duplicate a logo amd homepage I designed and sent, to this day never seen or heard anything about it. Hence wanting a refund as the contract and in writing: 100% satisfaction guaranteed, 100% money back guaranteed...definitely not satisfied or they refuse to refund. I had an offer of installments but omly if I took my bad (genuine) reviews down! I said I would do this after I had my full refund..never heard anything else since and still no refund.