I recently had the misfortune of experiencing a series of appalling events during my holiday with TUI, and I feel compelled to share my experience. What was supposed to be a special trip – the first holiday my girlfriend and I booked together – turned into a nightmare, and TUI's response to the situation has been deeply disappointing. The ordeal began with flight delays and an emergency landing/diversion to Athens due to the smell of smoke on the plane. While the emergency landing was understandably necessary, TUI’s handling of the situation afterward was nothing short of chaotic. Upon arrival in Athens, TUI promised meal vouchers, hotel accommodations, and transportation arrangements – but they failed to deliver. The airport descended into chaos, with passengers left without guidance, clarity, or support. TUI staff were entirely absent, and the only communication came through sporadic, vague emails. As the night progressed, things only got worse. We were told a hotel would be arranged, but no such arrangements materialized. Instead, we were forced to sleep on the cold airport floor, only to be scolded by airport staff who demanded we stop sleeping there – despite having no alternative. I became increasingly ill during this time, vomiting regularly and feeling utterly helpless. Walking back and forth between the toilets and the freezing floor, without any sleep or proper care, was one of the worst experiences I’ve ever endured. Eventually, TUI managed to arrange access to a hotel, but even this was woefully inadequate. Instead of proper accommodations, we were directed to a conference room, where I managed to sleep for just over an hour on the hard floor after being awake for 26 grueling hours. The lack of consideration for our well-being was appalling. When the trip finally concluded, TUI offered us a £100 voucher as compensation. This gesture was insulting, considering the magnitude of the distress, inconvenience, and discomfort caused. This holiday – meant to be a joyful milestone – has instead left a lasting negative impression on us both. Adding to the frustration, I’ve been trying to use the voucher before it expires next week, only to encounter even more obstacles. Despite TUI’s email stating the voucher could be used for accommodation-only bookings, their call team has informed me it cannot be used for UK accommodation-only options. This restriction is nowhere to be found in the original email, and after holding onto this voucher for 17 months, I now risk losing it altogether. The entire experience has left me questioning TUI’s commitment to their customers. The inadequate compensation, lack of transparency, and repeated failures to deliver on promises show a troubling disregard for customer care. I implore TUI to reconsider their compensation policy and evaluate cases like this with the attention they deserve. The money saved by providing inadequate accommodations and poor service cannot outweigh the damage done to customer trust. Unless TUI makes meaningful changes and addresses these issues, I cannot recommend them to others. This experience has left me deeply disappointed, and I will be sharing my concerns with friends and family. Future travelers should be wary.