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1-800-Battery Reviews

4.3 Rating 4,498 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

4.3

Based on 4,498 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a year left on my battery warranty. It is dead. I reported my problem, got an automated response that I would be contacted within 1 working day. I have emailed 3 times. This the 3rd day without a response. I have contacted a business and buying a new battery to be delivered tomorrow. 1800battery shows up and installs a pricey battery in good time. No help when there is a battery problem. Many businesses will deliver next day, that’s my recommendation.”

Posted 4 months ago

“The first time they came and replaced my battery I was very satisfied until the battery died within a week. So in order for them to come replace the second battery which was under warranty I had to pay a $105 deposit they said I would get back. So I paid $400 dollars for a battery replacement. To top it off they won't answer the phone for me.”

Posted 4 months ago

“This has been a nightmare. The technician who worked on my car ended up causing more problems. I ended spending over $800 with my mechanic to take care of the damages. 1-800 battery said they would reimburse. Last I heard the technician did not have liability insurance and now they are ignoring any correspondence I try to make. With the tow I am out over $1,100.00”

Posted 4 months ago

“This order was cancelled aftyer the mechanic could not find the location of the battery in my car.”

Posted 4 months ago

“1 out of 5 stars. My experience with 1-800-Battery was very frustrating. I scheduled the order at 7:42 a.m. They said it would be delivered between 9:00 and 11:00 a.m. It didn't arrive until after 2:00 p.m. They did not communicate well. When I called they said all the lines were busy and asked if I wanted to text. When I texted they never responded to the text. When the technician finally arrived he did not speak English. I will never use this company again; nor will I recommend them to anyone.”

Posted 4 months ago

“I was quite happy with my battery purchase initially, especially with the ability they had to deliver and install the battery quickly. But my opinion has now changed dramatically! I went out to start my car today to run errands today and my battery was totally dead! Even worse, it was very cold here today, only 7 degrees outside. That means the battery was likely frozen. Frozen batteries can explode if you try to jump them or charge them and with how cold it was and how dead the battery was it most certainly was frozen. So I reached out to 1800batteries to see about a warranty replacement. They said they would come out and do a warranty replacement for a $50 charge. They went on to say that when the technician arrives they will first test the battery. If the battery tests good I would be charged $107 for a service fee (penalty really) and they would not exchange the battery. Even worse they said I could choose to purchase the battery if I wanted to, at a price of over $300. So the total then would be over $400 if they decided the battery was still usable. Well I was pretty darn sure that their technician would declare the battery while totally dead was just fine and expect me to pay out over $400 for then new one! I told them to forget it, I went to Fleet Farm and bought a bigger, stronger battery for $160 and it has a better warranty to boot. Funny but I never was informed of their extra hoops to jump through to get them to honor their warranty back when I bought the battery. I’m very unhappy.”

Posted 4 months ago

“Total fraud. Took $284.35 out of my account. Was promised for 2 hour window and no response. Never called me back.”

Posted 5 months ago

“Had to cancel the order. Was promised for 2 hour window and no response. Do not pick up the phone, no response in Chat and no response on Text. Very disappointed. I had paid and had to cancel it. Hope I don’t have to dispute if charged on credit card.”

Posted 5 months ago

“Would you please have someone call me @ 1-480-551-5189 so we could discuss problem. Larry Orischak”

Posted 5 months ago

“Make appt. No one shows,calls,text,email,nothing.so call to reschedule. Told no techs in my area,but yet,set me up with an appt that never will take place.”

Posted 5 months ago

“You replaced my battery on Thursday, today my car won’t start.”

Posted 5 months ago

“Customer service has not refunded my $99 that they charged me for no service. They claim that my refund has already been refunded back to my credit card. That was in August that they took my $99, and still have not refunded my money.”

Posted 5 months ago

“Waited for 4 hours no update. I called and waited for 45 minutes with no answer and chat service didn’t work either. You’re better off not dealing with them”

Posted 5 months ago

“Awful experience, wasted my Saturday afternoon waiting for technician to arrive. Called 4 times with each call the customer service agent said he was on his way. There was no communication whatsoever and when I called the last time to cancel the whole thing there was no apology. 1 800 battery you should be ashamed of yourself and I will be contacting the better business bureau”

Posted 5 months ago

“Actually, I am pretty disappointed with the service and the overall experience. The agent arrived 20 minutes after the assigned timeframe. He didn't have anything identifying him as a 1-800 employee - no hat, shirt, id, etc. No signage on his car either. My wife asked him for some id and he showed her his phone with the appointment time. He had a poor attitude with my wife's questions and frankly, he was rude to her. With the price I paid - over $300 for a car battery - I expected more. Sorry, I will not be a repeat customer and I will not be recommending you to anyone.”

Posted 5 months ago

“An initial appointment was missed, as an upgrade was needed not identified by cross-reference to the specific vehicle. Tech was directed to a different address, causing him to miss his window by about an hour. The battery required a pairing/registration process that was noted by this customer in the initial contact, and then upon approving the upgrade, with a clear understanding this would be included in the grand total. Tech wanted to collect an additional fee on-site for the pairing. This additional fee was not paid. Beware of extra fees. Tech was courteous and professional. The Customer service representative was also courteous but seemed frustrated by the 1-800 corporate process.”

Posted 6 months ago

“no comment”

Posted 6 months ago

“you offered no option for my engine size... That's kinda limiting.”

Posted 6 months ago

“Scam company they take your money never show up refund took 3 weeks to get back”

Posted 6 months ago

“Scam company! Placed an order to have a battery delivered and installed on September 30th - I decided to take a different route so I cancelled this order. The other route fell through, so I placed an order again October 2nd for a tech to come out October 3rd. I believe they gave a 4 hour window for a tech to arrive… it was getting very close to the end of the timeframe so I called directly. Guess what? They don’t even have a tech in my area to fulfill the order and they didn’t bother to even let me know. After a few days, I see I didn’t get a refund so I contacted them on the chat. Was told I would get a refund. Called again on October 9th, was also told I was getting a refund.. now it’s October 20th and still no refund. Called and the guy didn’t even show a refund in the system. Where’s my money? Stay away from this scam operation!”

Posted 6 months ago

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1-800-Battery is rated 4.3 based on 4,498 reviews