1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 4,925 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 4,925 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

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“Amazingly easy and quick. Representative arrived on time and changed battery in less than 20 minutes.”

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Posted 2 months ago

“Quickly and professionally got battery replaced at home.I highly recommend this service!”

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Posted 2 months ago

“Ordered battery online, installed the next morning! Great service, very efficient!”

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Posted 2 months ago

“If I was grading my experience, I would give the scheduling a "D-", the product a "see me after class", and the service tech an "A". I had requested a 9 AM to 11 AM service window. At 11:15 AM, I had received no contact other than an two near identical emails saying my order had been changed to "Driver Assigned/Pickup". I called and was informed the tech had yet to pick up the battery and they would arrive in about 45 minutes. At 12:45 pm, I received a text from the tech saying he'd be in the area around 3:30. At 3 PM, I received another text, this time from a tracking service saying "1-800-Battery is on the way and should arrive in about 5 hours." The tech arrived at 3:30 with a battery that was unrepresented on the 1-800-Battery website. After a little digging, I had found in the FAQs that this might happen. This should have been in plain, easy to identify language on the order page. Then, by showing my a "DieHard" battery on the confirmation page, again with no asterisk, I had been misled into thinking I would receive that exact battery. The battery substitute clause was found after the order was placed. I was fully satisfied by the tech. He changed the battery as if he had been under that exact car's hood a hundred times. No parts were fumbled, and the work was completed in a timely manner.”

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Posted 2 months ago

“Lucky to find this company to come to our house and fix our emergency.”

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Posted 2 months ago

“so far very pleased they gave me a heads up. They came on time and they installed the battery which is all I needed and if the battery keeps working for a reasonable amount of time I can say yay and will definitely recommend you guys.”

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Posted 2 months ago

“Responsive, efficient and kind.”

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Posted 2 months ago

“Based on 1-800-Battery's information for my vehicle make model and year I picked an appropriate battery based on the three presented and set up an appointment to have the installation done a couple days later in the 8 to 10 AM time slot. A day or so later I received a call from 1-800-Battery saying the battery was not the right one despite the fact it was shown on their website for my car and I needed to pay an additional $97 for te correct battery which I did. On the day scheduled for installation I was told the installer had to go pick up the battery and would be late despite the fact it was 2 days after I had paid the $97. He finally arrived around 11:00 and proceeded to replace the battery. Upon completion of the installation I was toldby the installer who had no paperwork for me that I would receive an email with the warranty information on the battery. To date I have received nothing from 1-800-Battery and I have been trying to contact them as several days after installation i have found multiple parts from my car that were removed during the battery installation and never reinstalled. I am currently trying to have the installer return to complete the work and obtain the warranty. So far I am very disappointed.”

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Posted 2 months ago

“Battery.com was contacted for a new car battery for my car. The online process was easy, the response was excellent and the technician installing the battery arrived within a reasonable time. Had the opportunity to contact customer service and they responded quickly and was very professionally.”

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Posted 2 months ago

“excelent service”

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Posted 2 months ago

“Love this service and the technician knows what he was doing a true professional..thank u for your service”

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Posted 2 months ago

“I didn't know the service existed but an experience not too long ago with getting my windshield replaced made me think to look. Most people will have seen the Safelite TV ads where the service comes to you to quickly and professionally replaces your windshield. I did this and it worked great. So, what I can tell you is that 1-800-Battery provided the same great experience, which was even more convenient since I didn't have to get my car towed someplace to get a new battery put in. Highly recommended! Bill Fallon Montclair, New Jersey”

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Posted 2 months ago

“Our tech arrived and completed the job quickly and efficiently. He was polite and cordial and the whole process was great. I’m particularly happy with the service as I am disabled and getting to the auto store would’ve been difficult.”

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Posted 2 months ago

“Customer service was superb, service was quick and outstanding but most of all my technician Vincent Richardson was the best, he walked me through everything he was doing! I will recommend always. Thank you 1-800-battery.”

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Posted 2 months ago

“The person who actually came by and installed the new battery was terrific. The interaction with the online person @ 1-800-Battery was abysmal, at best. He was rude, aloof, did not answer questions, and made me question my choice to use them.”

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Posted 2 months ago

“The on-line service was easy to use and the technician who replaced my battery, Jermaine Brown, was outstanding. He was knowledgeable, efficient and courteous.”

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Posted 2 months ago

“Professional & courteous. Delivered as promised.”

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Posted 2 months ago

“Incredible! From the time I completed my online order until the technician replaced my battery and was pulling out of my driveway was 36 minutes! Truly the best auto service experience I have ever had, and I am 76 years old.”

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Posted 2 months ago

“Ordered the battery at 3:24pm and it was advertised on the site someone could install it in 1hr and 1 minute. I still chose the 3pm to 5pm window. Installer never showed until 7PM. Took less than 10 minutes to install which was great but scheduling and dispatching was horrible.”

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Posted 2 months ago

“My truck battery died when I got to work. No one local hade the size battery in stock. 1800-battery had the battery delivered to my place of work and the tech had it installed in minutes. ALL BEFORE LUNCH! Tech was great. This service saved me from an awful day.”

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Posted 2 months ago

1-800-Battery is rated 4.3 based on 4,925 reviews