1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.28

4.3 Rating 5,609 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,609 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

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English

“Great experience. I had a new battery in my vehicle within a few hours.”

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Posted 3 years ago

“What a great service! It's convenient, great price, quick response and friendly technician.”

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Posted 3 years ago

“Outstanding in every way! Easy to schedule online and techs were on time and completed the job in less than 15 minutes. Highly recommend.”

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Posted 3 years ago

“Awesome Customer service, fast delivery. My car battery was replaced fast and The technician was very friendly.”

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Posted 3 years ago

“👍 ay to go mate”

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Posted 3 years ago

“I asked about the process ahead of time. Booked my appointment and paid. Got a call the next day saying I’m out of range. Then told there’s no technician by the same associate. He refused me a manager and a different associate who could possibly help and hear my concerns saying they’re with a customer then saying he thought they were in the store but they left. Terrible customer service and don’t make excuses. Re train him and do better.”

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Posted 3 years ago

“Arrived on time, great service, made this transaction very easy. Cheaper than some retailers, many were not able to do the installation, others were more expensive. Pep Boys was asking almost $200 more.”

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Posted 3 years ago

“Took a little longer then estimated but did a great job intalling new battery. Friendly and efficient”

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Posted 3 years ago

“Battery guy arrived on time and changed the battery as expected, but the new battery wasn't charged and had to be jumped several times to get a charge going.”

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Posted 3 years ago

“Wonderful Service. I called in the morning and in a few hours I was back on the road. The actual installation only took 10 minutes. I highly recommend this service!”

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Posted 3 years ago

“Prompt and friendly service.”

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Posted 3 years ago

“Service tech was excellent”

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Posted 3 years ago

“Excellent phone and install service!!!”

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Posted 3 years ago

“Technician was great”

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Posted 3 years ago

“Battery had gone out shortly after moving, didn't feel like doing it myself. Did this online and it was super easy. Dude showed up ontime, changed a battery like an actual adult, and left. V gud.”

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Posted 3 years ago

“Five stars for Sammie. Great guy, professional and really knows his stuff. You are lucky to have him as a representative of your company. Battery & price were totally fair. Get more Sammies and you’ll do just fine. Ryan”

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Posted 3 years ago

“I was charged $300+ dollars for an appointment I cancelled. I need a refund.”

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Posted 3 years ago

“Great service, fast response and efficient install.”

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Posted 3 years ago

“BUYER BEWARE! THIS COMPANY OVERCHARGED ME BY $185.42. On April 21, 2022, I called 1-800-Battery because the dead battery in my camper van was not responding to my small portable jump starter. I discussed with the agent—who said his name was “Jose” and that he was located in California—the prices of replacement batteries and decided on the middle grade, for a total price of $292.77, including installation. "Jose" told me that a local technician would first test to see if the battery could be jumped before replacing it. If so, he said, the only charge would be $99 plus tax, or $107.35, not $292.77 for a battery replacement. "Jose" assured me that nothing would be charged on my credit card until the service was finished and the final price known. I gave him my credit card #. The local tech showed up as promised and successfully jumped the battery. He confirmed that my charge would be $99 plus tax, for a total of $107.35. I would have been delighted with 1-800-Battery if the story had ended there. Unfortunately, I soon discovered that the full amount of $292.77 had been charged to my MasterCard. I called the same number and again reached “Jose” in California. He apologized and said he would correct the charge that very day. But nothing ever changed. I contested the overcharge with MC. But since the transaction was all verbal over the phone, I could not provide any written documentation of what had been promised and delivered. So I have been forced to pay MC the entire $292.77 rather than the $107.35 for service actually delivered. Over the last two months, I've repeatedly contacted 1-800-Battery, but after an initial promise to "escalate" my complaint to corporate higher-ups, no meaningful response has come. They did send me one more email asking for my order number, which I couldn't provide because "Jose" never gave it to me. But I provided the precise address where the local tech had come to service my van on that date and suggested that they look up the order in their records, based on that address or my name, phone #, credit card #, etc. 1-800-Battery never replied to me again. I've given 1-800-Battery plenty of time to make good on "Jose's" promise to adjust the inaccurate charge, so I'm posting this warning so others may not make the same mistake. If this stonewalling is an intentional deception by 1-800-Battery, it is a major breach of ethics, not to mention a terrible way to treat a customer. If 1-800-Battery is an honest company, it owes me a refund of $185.42. I intend to warn my many friends who are van campers. CAVEAT EMPTOR.”

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Posted 3 years ago

“THE only issue I had was the person who answered the call, did not speak clear nor give precise instructions as to what will be done”

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Posted 3 years ago

1-800-Battery is rated 4.3 based on 5,609 reviews