1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,599 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,599 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

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English

“Both people that I dealt with, in this incredibly stressful situation, were amazing. From the guy on the phone to the guy that did the replacement, both very professional and courteous. Big asset for your company!”

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Posted 2 years ago

“Great service - prompt and friendly. Very convenient. Would use again.”

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Posted 2 years ago

“I give this a four because I am suppose to have a battery with 3 year warranty. They gave me no paperwork to show the warranty and kept taking about just going to buy the battery. I am not sure I have the battery I paid for.”

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Posted 2 years ago

“Fantastic service! Easy online ordering of product & service. Friendly staff. Highly recommend!”

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Posted 2 years ago

“The technician who performed the service was very personable, efficient and knowledgeable. I do, however, have an issue with what felt like an upsell after I had already spent $300 initially on the battery the website for the battery suggested for my vehicle. An hour later, while stranded, which was obvious, I received a call saying I needed to spend another $120 on the "correct" battery and they were aware the website needed to be fixed ASAP. I felt trapped into saying yes and overall wouldn't recommend the service as a result.”

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Posted 2 years ago

“Installed a battery, my car died a day or two later, so I had them do a warranty check to see if it was a bad battery. Sent the SAME PERSON who told me it was my car, not the battery, and I believed them. My car had to be jumped 3 times since then, and I finally took it in to see if it was the alternator, etc and the mechanic ran diagnostics on my car, determined it was a BAD BATTERY, installed a new one and now my car is running perfectly. Ran a diagnostic after the new battery install and confirmed it was still the old bad battery. Tried to go through the company to resolve, who told me I needed to find the garbage battery and go through the warranty process again. Huge scam, not worth the cost, stay away.”

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Posted 2 years ago

“Very quick service and reasonably priced for a “come to you” install. Kevin even made sure the new battery was receiving a charge before he left. Definite 5 star service.”

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Posted 2 years ago

“Convenient service and very nice installer, high prices keep them from getting 5 stars”

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Posted 2 years ago

“We have given an "acceptable" rating only because they did not come on the day confirmed and they did not call to inform us of a date change. We spent five hours just waiting for the battery technician to come. There was no phone call to let us know of a date change. They came the next day and installed a new battery. All fine and good, but we wasted the day before waiting for them to come and they never did.”

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Posted 2 years ago

“This is the worst company I have ever dealt with, EVER! I normally only take time to give good reviews. But this experience has been not only beyond poor but potentially dangerous. In January I order a battery that online that was suggested from the site for my Dodge Journey. The man came out, put it in all the while complaining that he wasn't happy that he had to remove the tire to put the battery on. The company charged 200 in labor over the cost of the battery to put it on. A couple weeks later, the battery is completely dead. I call this company and they charge me $99.99 to come out and check the battery. It is bad so they replace it with a battery that the technician ran done to the corner O'Riley's to purchase (at least that's what he told me). He is the same technician that put the first battery in. Now, three weeks later, the battery is completely dead again. So I have my car towed to the Dodge Dealership and they test the battery. They tell me it's a dud. That is what they called it. They said the battery was so bad that they could not even jump my car for several tries. They did all kind of diagnostics on my car. No problems. Just the battery. Now my car is in the shop getting a new battery from the dealership. Of course, the shop was very busy so it took them 3 days to get to this point. That's 3 days that I'm stranded without tranportation due to 1800battery.com. After I get off the phone with the mechanic, I call 1800battery and am told that since the first battery was replaced, the second doesn't have a warranty. That they will be reimburse me any of the $339 dollars I paid for the battery. Heck, they should be apologetic for the horrible service. It is scary for anyone no matter a single women being stranded due to a bad battery. The representative, Jaylen, that I spoke said, "I'm hear your frustration but that's just policy." I am currently waiting for a call back from the manager, Jason. I will update this review if they call back. Somehow I doubt they will even bother. Sad. DO NOT USE THEM!!”

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Posted 2 years ago

“Love the service. Very professional, came online, installed.”

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Posted 2 years ago

“Great service. Will use them again.”

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Posted 2 years ago

“They missed the installation window and there was no communication. The online chat feature asked me for the order number and then silence, never got back to me. Finally got them on the phone and they said they would be here the next morning, but again, didn't show up. More calls and they finally came but with a different battery than the one I bought. I'm handicapped and grateful for this service but it was a terrible hassle, and very unprofessional.”

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Posted 2 years ago

“Professional, quick and knowledgeable of the task at hand”

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Posted 2 years ago

“My new battery was delivered to my home as requested, the installation went as planned with no real involvement from me personally.”

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Posted 2 years ago

“Timely, excellent service. Will definitely recommend to my friends.”

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Posted 2 years ago

“The gentleman that came out to replace my battery was very confident and well worth the money.”

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Posted 2 years ago

“Very please. Rob is very professional and nice guy”

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Posted 2 years ago

“It was even better than expected. Thanks”

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Posted 2 years ago

“I scheduled a battery change one day before. After the two hour window passed, called them and they had not even scheduled anyone to come. I called 3 times and they lied that someone is on their way. The person arrived three hours after the time window I had scheduled for. I wasted five hours on them plus the aggravation.”

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Posted 2 years ago

1-800-Battery is rated 4.3 based on 5,599 reviews